Contact
One address reaches us, and somebody reads it.
Best for anything with detail in it: a question about how the system handles something, help with your subscription or a bank transfer, a privacy or data request, or a problem you have run into. Written down, it can be read properly and answered properly.
WhatsApp and phone
Quicker, for anything short or urgent.
We are a small operation. Someone will usually pick up or reply the same day, and an email may take a day or two — so if something is urgent, WhatsApp beats waiting on a reply.
If you already have an account
Most things are faster from inside the system than by email. Your billing screen shows where to send a transfer and lets you record one. An administrator in your organization can reset a colleague's password from Settings → Users without waiting for us, and Forgot password emails you a reset link directly.
Accountants
If you are a qualified accountant looking to work with businesses on this system, the application is on the Accountant Network page rather than by email — it collects what a reviewer needs in one pass, and you can change everything afterwards except your sign-in address.
Mail we send you
Transactional email — password resets, invitations, approval notices — comes from no-reply@sumfinance.co. That address does not receive anything, so replies to it go nowhere. Write to the address above instead.